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Return Eligibility:
Books purchased from the website are eligible for return if requested within 10 days from the date of dispatch. The book must be in its original condition, including all accessories, labels, and packaging included at the time of purchase, in order to be eligible for a return. No returns will be accepted for books that are wearing out or have been altered. Students are also requested to post about the damage product on the return policy link with the image of the product inserted in it for better understanding about the damaged or wrong product delivered.
Return Process:
To initiate a return, please contact our customer service team through our website’s return request form or by emailing customersupport@fullmarksonline.com Include your order number, the book’s title, and the reason for the return. You will receive a return authorization and return shipping instructions as soon as your return request has been accepted.
Return Shipping:
The return shipping cost is generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item sent, damaged product). We recommend using a trackable shipping service or purchasing shipping insurance for the return.
Refunds:
Upon receipt and inspection of the returned book, a refund will be processed. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to appear in your account after processing. Shipping charges are non-refundable unless the return is due to a mistake on our part.
Non-Returnable Items:
- Certain items may not be eligible for return, including but not limited to: Books that are not in their original condition or have been used.
- Special order books.
- Books purchased as final sale items or from special promotions.
Exchange Policy:
We do not offer direct exchanges. If you wish to exchange a book, please return the original item for a refund and place a new order for the replacement book.
Contact Us:
For any questions or concerns regarding our return policy or to start a return process, please reach out to our customer service team at customersupport@fullmarksonline.com or call our support line at +91-9315825447
Policy Updates:
Our return policy is subject to change. Please review the policy on our website periodically for any updates or modifications.